Privacy Policy

1. Information We Collect

ELTEEN collects information to provide and improve our healthcare services:

• Personal identification (name, date of birth, contact details)
• Medical information (health history, prescriptions, test results)
• Insurance information (provider, policy numbers)
• Appointment and visit records
• Payment and billing information
• Device and usage data for service improvement

2. How We Use Your Information

Your information is used to:

• Schedule and manage healthcare appointments
• Maintain your medical records
• Process insurance claims and payments
• Communicate appointment reminders and health updates
• Comply with legal and regulatory requirements
• Improve our services and patient experience

3. HIPAA Compliance

ELTEEN is fully HIPAA-compliant. We implement administrative, physical, and technical safeguards to protect your Protected Health Information (PHI) including:

• End-to-end encryption for all data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and assessments
• Staff training on privacy and security procedures
• Business Associate Agreements with all partners

4. Information Sharing

We share your information only when:

• You provide explicit consent
• Required for your medical treatment
• Processing insurance claims
• Required by law or legal process
• Protecting vital interests in emergency situations

We NEVER sell your personal or medical information.

5. Your Rights

Under HIPAA and applicable laws, you have the right to:

• Access your medical records
• Request corrections to your information
• Request restrictions on uses and disclosures
• Receive confidential communications
• Request an accounting of disclosures
• File complaints if you believe your rights have been violated

6. Data Security

We employ industry-leading security measures including AES-256 encryption, multi-factor authentication, regular penetration testing, and compliance with SOC 2 Type II standards.

7. Contact Information

For privacy-related questions or to exercise your rights:

8. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through the platform.